Calling the customer service line is the fastest way to get in touch with PlayStation for assistance with technical issues or account problems that you’re having. Have your account information handy so the representative is better able to assist you.
Writing a letter is a good way to get in touch with PlayStation about a legal or financial issue that you have with them. Send your letter as certified mail so you can be sure it’s delivered. Address the letter to: Sony Interactive Entertainment LLC2207 Bridgepointe ParkwaySan Mateo, CA 94404United States of America
If you use email in a business situation, you should follow the format of a formal written letter. You can start with a salutation and greetings and close with warm regards or best regards. If you send an attachment, check it is correct before sending. Even if you live outside of the UK, a representative at PlayStation will be able to redirect your email to the right department or location if it’s necessary. Email is the best way to receive an official response from PlayStation regarding a problem that you’re having if you need one for your records or for a lawsuit. Sending an email is also a good way to contact PlayStation if you haven’t been able to get in touch with them through other means. If you don’t receive a response after 48 hours, send a follow-up email asking them to contact you. Include your account information, name, and a short description of your message in the email subject line so PlayStation support can reference it easily. For instance, you could write, “Account #123456 - Jack Smith - Damaged Console. ”
If you don’t receive any response within a week, send an email to follow up on your inquiry.
For instance, if you live in the US, you may be redirected to http://us. playstation. com. No matter where you’re located or what site you’re redirected to, you’ll still be able to access the same features and use the live-chatting service. If you’re having trouble finding the web page, use a search engine such as Google or Bing and enter search terms like “playstation website” to bring up the page.
You must have an account and be logged in to your user profile in order to use the live chat feature.
Use the live chat if you can’t call the customer service line, or you need help with a technical problem you’re having with your console. You should be connected to a representative within a few minutes after you choose the option to start a live chat.
Avoid using rude or profane language or you may be kicked out of the live chat. Using the live chat is a great way to get in touch with PlayStation quickly.
Posting a Tweet about a problem or question you have about games, online content, or consoles is a great way to get PlayStation’s attention and receive a response. Don’t include personal or financial information in a public Tweet to keep yourself protected. For example, you could post something like, “Hello! My PlayStation was delivered with a large crack in it. Can I have a replacement delivered or can exchange the one I have in a store?”
Direct messages are private and won’t be seen by other people, but you should still be careful and avoid sending your personal financial information, such as your credit card number.
If you don’t hear anything from them after more than 2 days, send a direct message asking them to contact you.
