The number is listed on Redbox’s website. Scroll to the bottom of the “Contact Us” page and click the “Call Us” button, which can be found at https://redbox. custhelp. com/app/ask#contactus.
U. S. Central Time is 6 hours behind Universal Time. For comparison, Redbox’s calling hours correspond to 12 PM to 6 AM UTC.
For example, have your payment information and receipt available if you’re calling about a rental or purchase.
For example, you could say, “The movie I rented didn’t work and I’d like a refund. ”
The contact page has all the information you need for getting in touch with customer service, including Redbox’s phone number and availability hours.
Redbox’s customer service is open from 6 to 12 AM U. S. Central Time. That includes the chat feature, so you won’t have any luck connecting to a representative outside of those hours.
The email address matters in case Redbox needs to get in touch with you later. Be sure to check your email if additional support is necessary.
Include anything that is relevant to your question or complaint. Customer service will need your payment information if you’re calling about a payment issue, for instance. For the description, type something brief but clear. For example, “Redbox double-charged me for a movie I rented” lets support know what you need help with.
Depending on how many people are trying to reach the customer service department this way, you may have to wait a little bit for someone to respond. It usually doesn’t take long, though.
Before sending a message, make sure you’re dealing with the official page. It has a blue checkmark by the name. If that verification tag isn’t there, the page isn’t legitimate. Another way to get in touch through the Facebook page is by responding to Redbox’s most recent post. The person managing the account may see it and respond. Your comment could get overlooked, though, so sending a direct message is more efficient.
Make sure you’re messaging the verified Redbox account. If it doesn’t have the verification flair next to the name, it isn’t official. Don’t send personal information unless you’re certain. You could also tweet to Redbox or respond to one of their posts. You might get a response that way, but it isn’t as likely as through direct contact or Facebook.
If you’re uncertain which account is official, go to Redbox’s website. Scroll down to the bottom of the page. You will see a list of social media links you can click on to reach the official accounts.
