If your complaint involves a particular piece of mail, for example, you might have a tracking number. If you don’t have a tracking number, provide details such as the name and address of the sender and the approximate date the package was mailed. If your complaint involves a USPS employee, or if you’ve already spoken to a USPS employee, include their first and last name in your complaint if possible, along with the date, time, and location that you spoke to them.

Go to https://emailus. usps. com/s/ to complete the form. If you have a tracking number related to your complaint, enter it in the space provided. Then choose the type of complaint you want to make. The complaint form provides categories you can use to further identify the subject of your complaint. [4] X Research source There are specific blanks for names, dates, and locations. You can also provide additional information. However, there is a character limit of 4,000 characters. You cannot attach documents to the form. Be very clear, and only state the facts. No matter how upset you are, describe only the real issue, and not your emotions. Once you make your complaint, click through to the contact information page. You can choose to receive a response by email or phone. [5] X Research source

Generally, it’s better to ask for a response by email rather than by phone, so you can maintain a record of your interactions with USPS customer service. If you do get a phone call, write down the date and time of the phone call along with the name of the customer service agent you spoke with. Take notes during the call so you have a record of what they said.

If you’re not sure which post office to go to, you can search locations at https://tools. usps. com/go/POLocatorAction!input. action. Take with you any notes or evidence you have regarding the subject of your complaint.

Draft a formal business letter outlining your issue and the steps that you’ve taken so far to resolve it. Give your letter a thorough proofread, then print it and sign it. Make a copy of your signed letter for your records. Send the letter, along with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L’Enfant Plaza SW, Washington, DC 20260-2200.

The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail.

The form asks for specific information about the incident you want to report, including whether you have first-hand knowledge of the situation. Provide as much detail and specific facts as you can. It may be helpful to organize the facts and details as a bullet point list. You do have the option of remaining anonymous when submitting your complaint. However, if you choose this option, the OIG will have no way to contact you if necessary. You have the opportunity to review your form before you submit it.

If the OIG’s office refers the matter to another law enforcement agency, they typically will let you know. You may be contacted by an agent at that agency. Keep in mind that the OIG will not give you any information about the subject of your complaint or the status of the investigation.

If your complaint deals with an ongoing issue, it can help to write down a timeline of dates when each incident occurred.

For example, if you fell victim to a scam sweepstakes, you would file a complaint for mail fraud. Include as much detailed information in your complaint as possible. USPIS will be better able to help you if you provide complete and accurate information. Keep all original documents you have that are related to your complaint. However, you should note in your complaint that you have them.

The USPIS also shares complaint information with other law enforcement agencies. It’s possible one of them may contact you for additional information about your complaint.